Privacy Policy
Privacy Policy – GoServis & TVETpreneur (Website & Mobile Applications)
This Privacy Policy is provided by JOBX Group Sdn Bhd, the owner and operator of the GoServis and TVETpreneur platforms, including both website and mobile applications.
This Policy explains how we collect, use, store, share, and protect your personal information when you use our platform.
By accessing or using GoServis and TVETpreneur, you agree to this Privacy Policy.
1. Scope of Policy
This Policy applies to:
- GoServis & TVETpreneur websites
- Mobile applications (Android & iOS)
- All related digital services
2. Information We Collect
We collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Address / location
b) Account & Transaction Information
- Bookings and service history
- Payment-related information (processed via third parties)
c) Device & Technical Data
- Device type
- Operating system
- IP address
- Usage logs
d) Location Data
- Real-time location (if enabled), used for:
- finding nearby services
- matching with service providers
e) Communication Data
- In-app messages or service requests
- Ratings and feedback
3. How We Use Information
We use your information for:
Platform Operations
- Managing user accounts
- Processing bookings and transactions
Service Matching (Core Function)
- Connecting customers with nearby service providers
Communication
- Sending notifications (bookings, updates, reminders)
- Responding to inquiries
Safety & Security
- Detecting fraud and abuse
- Protecting users and platform integrity
Product Improvement
- Analyzing usage patterns
- Developing new features
Marketing
- Sending promotions and updates (with user consent)
4. Sharing of Information
We do not sell user data.
However, we may share information in the following cases:
a) Service Providers
- Necessary details to fulfill services
(e.g. name, location, contact)
b) Technology & Payment Partners
- Payment gateway providers
- Hosting and system infrastructure providers
c) Legal Requirements
- When required by law or authorities
5. Data Ownership
- All user data belongs to the user
- Users may:
- Access their data
- Update their data
- Delete their account
We do not claim ownership over business data managed through TVETpreneur.
6. Data Security
We implement reasonable safeguards such as:
- Basic encryption
- Access control
- System monitoring
However, we do not guarantee absolute security against cyber threats or unauthorized access.
7. Data Retention
We retain data only as long as necessary for:
- Platform operations
- Legal obligations
- System analysis
Users may request data deletion, subject to legal requirements.
8. Cookies & Tracking (Website)
We use cookies to:
- Maintain login sessions
- Analyze usage (e.g. analytics tools)
- Personalize user experience
Blocking cookies may affect certain functionalities.
9. Device Permissions (Mobile Apps)
Our mobile applications may request access to:
- Location (GPS)
- Camera (for uploading job images)
- Storage (documents, photos)
- Notifications
All permissions are used strictly to support platform features.
10. User Rights
Users have the right to:
- Access personal data
- Correct inaccurate data
- Delete their account
- Withdraw consent
11. Changes to Policy
We may update this Privacy Policy from time to time.
Changes will be published within the platform.
Continued use of the platform means acceptance of the updated Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us: